FAQ

ORDER:

Articles must first be added to your shopping cart. To do this, simply select the desired size and click on "Add to cart". You can continue shopping or finalize your order by proceeding to the checkout. Items placed in the shopping basket by mistake can be removed before completing your order.

In addition to online shopping, orders can be placed by phone. Our customer service is available via TEL. +49 30 2639 17820 , mondays - fridays, 9.00 - 17:00 (CET).

PAYMENT:

We accept the following credit cards: AMERICAN EXPRESS, MASTERCARD and VISA as well as PAYPAL. All credit card details are sent as encrypted data without access by SWIMWITHMI.COM or by third parties.

When paying with a MASTERCARD or VISA, instructions for the 3-D Secure code should be followed carefully. The 3-D Secure code is a method used to enhance security for online credit card transactions. It consists of at least 6 digits or letters and is generated by the respective financial institution. 
Refunds require the same credit card used for the original purchase.

SHIPPING & DELIVERY:

All orders placed on SWIMWITHMI.COM are handled and shipped by our service partner, DHL. However, we reserve the right to choose the logistics service. All orders on SWIMWITHMI.COM will be processed and shipped by DHL. Please allow up to 48 business hours for your order to process. Standard deliveries within Germany are calculated with 15.00 Euro. For Europe-wide deliveries we charge 25.00 Euro and for international standard deliveries 30.00 Euro. Express deliveries for Germany will be charged with 25.00  Euro. After ordering, we will send you a DHL tracking number along with a confirmation of your order, which you can use to keep track of your order. All orders are shipped out of Berlin, Germany. A Standard delivery within Germany usually takes about 1-2 business days after your order has been processed. Please note that Saturdays, Sundays, and holidays are not included in the shipment time. All orders sent by SWIMWITHMI.COM are insured against theft and accidental damage up to the time of receipt. This insurance coverage expires after the delivery note is signed by the recipient.

Deliveries to outside the European Union are subject to additional costs, including customs and import taxes, that are paid by the customer. These will be charged by DHL at the time of delivery.

RETURNS:

An item can be returned within 14 days of delivery. All returned goods must be in perfect condition and accompanied by the Secure Tag. Returns will only be accepted from the country to which the goods were delivered. Multiple items returned from the same order should be combined into one shipment. Articles can be exchanged within a period of 14 days. You must provide the article number and the desired size, along with the order or invoice number. We will send detailed information to ensure a trouble-free exchange. Please note that an exchange is only free of charge when the same item is requested in a different size. 

Please download and print out the following return form:

>> RETURN FORM

Please complete this form and return your items to the following address:

SWIM WITH MI GmbH
Am Park 4
10785 Berlin
Germany